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Original Investigation

Care Team Response to Patient Portal Message Content and Writing Style

JAMA Network Open 10.1001/jamanetworkopen.2026.30379

August 24, 2026 at 11:00 AM EDT

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In this cross-sectional study of patient portal messages, writing style was a potential explanation for approximately half of the observed disparities in care team response, highlighting writing style as an important potential source of bias in message triage and a target for intervention.

Corresponding Author: Mitchell Tang, PhD, Columbia Mailman School of Public Health, R474 Allan Rosenfield Bldg, New York, NY 10032 (mt3959@cumc.columbia.edu).

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