Invited Commentary

What Patients Want From AI-Drafted Portal Messages—Empathy in the In-Basket

JAMA Network Open 10.1001/jamanetworkopen.2026.22470

July 07, 2026 at 11:00 AM EDT

Read the full article

Corresponding Author: Elizabeth Dzeng, MD, PhD, MPH, UCSF Division of Hospital Medicine, 521 Parnassus Ave, 5th Floor, Box 0131, San Francisco, CA 94143 (Liz.dzeng@ucsf.edu).

Link to the article in your story

We encourage you to link out to this article in your story using the link below. It includes an access token that will give free access to the article for your readers up to one year after publication. (The link will be live after the article publishes and embargo is lifted.)

Please see the article for additional information, including full author list, author contributions and affiliations, conflict of interest and financial disclosures, and funding and support.

Need more information? Contact us.

Editor's Picks