Patient-Centered Communication in Telehealth Settings

Are individual-level characteristics associated with optimal patient-centered communication (PCC) in telehealth visits and do these associations differ by county-level factors per the Minority Health Social Vulnerability Index (MHSVI)?In this cross-sectional study of 2754 US adults, approximately 40% to 50% self-reported optimal levels of 7 PCC items, which were largely comparable by race and ethnicity and MHSVI strata, whereas English nonproficiency and educational attainment were associated with lower odds of optimal PCC. When stratified by MHSVI, associations were evident across both strata for English nonproficiency but only in the most vulnerable counties for educational attainment.Findings indicate that telehealth may facilitate optimal PCC.

Corresponding Author: Sherine El-Toukhy, PhD, MA, Division of Intramural Research, National Institute on Minority Health and Health Disparities, National Institutes of Health, 11545 Rockville Pike, Rockville, MD 20852 (sherine.el-toukhy@nih.gov).

Link to the article in your story

We encourage you to link out to this article in your story using the link below. It includes an access token that will give free access to the article for your readers up to one year after publication. (The link will be live after the article publishes and embargo is lifted.)

Please see the article for additional information, including full author list, author contributions and affiliations, conflict of interest and financial disclosures, and funding and support.

Need more information? Contact us.