Electronic Visit Use and Resolution Rates for Adult Outpatient Conditions in an Integrated Care Setting

How extensively can structured asynchronous electronic visits (e-visits) be used for selected outpatient conditions, and do rates of point-of-contact resolution differ from telephone, video, or office visits?In this cross-sectional study of 73 560 e-visits in an integrated care setting, patients selected e-visits for 58% of urinary tract infection, 24% of seasonal allergy, 24% of acne, and 56% of international travel initial visits. After e-visits, follow-up visits within 7 days were uncommon and rates were usually similar or lower than after other visit modalities.Results of this analysis found that high percentages of patients selected e-visits for common outpatient conditions; e-visits had high rates of point-of-contact resolution.

Corresponding Author: Tracy A. Lieu, MD, MPH, Division of Research, Kaiser Permanente Northern California, 4480 Hacienda Dr, Building B, Pleasanton, CA 94588 (tracy.lieu@kp.org).

Link to the article in your story

We encourage you to link out to this article in your story using the link below. It includes an access token that will give free access to the article for your readers up to one year after publication. (The link will be live after the article publishes and embargo is lifted.)

Please see the article for additional information, including full author list, author contributions and affiliations, conflict of interest and financial disclosures, and funding and support.

Need more information? Contact us.