Consumer Understanding of Skin Concerns With an AI-Powered Informational Tool

Can artificial intelligence (AI)–powered tools help consumers with understanding dermatology cases?In this survey study of 2345 individuals who had sought information on skin concerns, participants examining deidentified retrospective dermatology cases comprising images and metadata were more willing to name a condition with an AI application’s assistance and were more accurate at naming the condition. Participants’ understanding of next steps was not more accurate.These findings suggest that AI applications may be able to help consumers understand the condition depicted in a case, but further progress remains in improving user understanding of possible next steps.

Corresponding Author: Rory Sayres, PhD, Google Research, Google, 1600 Amphitheatre Pkwy, Mountain View, CA 94043 (sayres@google.com).

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