AI-Generated Draft Response Tool, Message Turnaround Time, and After-Hours Replies Among Health Care Professionals

In this cohort study, response tool adoption was associated with increased turnaround time. Response tool use was associated with reduced turnaround time and with fewer after-hours responses for test results–related queries received during working hours, but more after-hours responses for messages received outside working hours. These findings suggest that the tool may reduce the barrier to responding to certain messages while not uniformly reducing burden.

Corresponding Author: Shalmali Joshi, PhD, Department of Biomedical Informatics, Columbia University, 622 W 168 St, PH20, New York, NY 10032 (sj3261@cumc.columbia.edu).

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