Comparative Outcomes of Video, Phone, and In-Person Mental Health Care

In this comparative effectiveness study, receiving MH care via video was associated with improved clinical outcomes compared with receiving care via phone or in-person. Findings of possible advantages of video- over phone-based care could impact care modality decision-making if video is a feasible option. Video-based care also was associated with improved outcomes compared with in-person care. However, despite controlling for imbalanced groups, there is still potential confounding, and the magnitudes of the ATEs were small; therefore, results must be interpreted with caution.

Corresponding Author: Samantha L. Connolly, PhD, Center for Health Optimization and Implementation Research, VA Boston Healthcare System, 2 Ave de Lafayette, Boston, MA 02111 (samantha.connolly@va.gov).

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