JAMA

Releases for November 20, 2012

Embargoed For Release: 3:00PM CST Tuesday, November 20, 2012

JAMA Report Video

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Patients With Online Access To Their Health Records And Physicians Use More Clinical Services

INTRO:Using the computer to communicate with your physician, schedule an appointment, see test results and even request prescription refills is becoming an important component of health care reform. Some reports estimate that 25 to 70 percent of all visits to physicians might not require face-to-face appointments.  A new study examined whether patients who had online access to health records and secure physician communication used more or fewer clinical services. Catherine Dolf has more in this week’s JAMA Report.

VIDEO

-ROLL

Laura standing at counter, cutting an apple, sitting at computer

AUDIO

vo

LAURA ROBERTS IS SERIOUS ABOUT HER HEALTH. SHE TRIES TO EAT RIGHT AND EXERCISE. NOW SHE ALSO CAN ACCESS HER HEALTH RECORDS AND COMMUNICATE WITH HER PHYSICIAN ONLINE.

AUDIO

SOT/FULL Super @:09 Laura Roberts – Patient Runs:06

“It’s helping me incorporate my doctor’s opinion in health choices that I would be making ordinarily by myself.”

VIDEO

B-ROLL

Typing email on her computer

AUDIO

vo

RIGHT NOW LAURA WANTS HER DOCTOR’S OPINION ABOUT WHETHER OR NOT SHE SHOULD TAKE A DAILY MULTIVITAMIN.

AUDIO

SOT/FULL Super @:21 Laura Roberts – Patient Runs:10

“I have no problem now emailing my doctor about it cause I don’t feel it’s taking up a bunch of her time. I’m not taking an appointment away from somebody who might have a more serious issue.”

AUDIO

SOT/FULL Super@:30 Ted E. Palen, M.D., Ph.D., M.S.P.H., -Kaiser Permanente, Colorado Runs:03

“This kind of partnership was unheard of years ago.”

VIDEO

B-ROLL

Dr. Palen and various shots of colleagues talking at table, computer screens, Laura looking at computer, typing, people walking outside

AUDIO

VO

DR. TED PALEN (Pah-LEEN) AND HIS COLLEAGUES FROM KAISER PERMANENTE IN COLORADO STUDIED MORE THAN 44 THOUSAND PATIENT MEMBERS WHO USED THE ONLINE “MY HEALTH MANAGER” PORTAL. FROM MARCH 2005 TO JUNE 2010 RESEARCHERS MEASURED HOW THOSE PATIENTS UTILIZED CLINICAL SERVICES COMPARED TO THE USE OF CLINICAL SERVICES BY SIMILAR PATIENTS WHO DID NOT USE THE ONLINE OPTION. RESEARCHERS ASSESSED RATES OF OFFICE VISITS, TELEPHONE CALLS, AFTER HOUR CLINIC AND EMERGENCY DEPARTMENT VISITS ALONG WITH HOSPITALIZATIONS.

AUDIO

SOT/FULL Super@:59 Ted E. Palen, M.D., Ph.D., M.S.P.H., -Kaiser Permanente, Colorado Runs:17

“Members with online access actually used more of these in-person clinical services, their use of telephone contacts with the health care system went up 8 percent, their use of office visits went up 16 percent between the rate that they had before they signed up with My Health Manager.”

(Video covering  middle of bite: Laura on phone, computer appointment screen)

VIDEO

GXF FULL JAMA COVER

AUDIO

VO

THE STUDY APPEARS IN JAMA, JOURNAL OF THE AMERICAN MEDICAL ASSOCIATION.

AUDIO

SOT/FULL Super@1:20 Ted E. Palen, M.D., Ph.D., M.S.P.H., -Kaiser Permanente, Colorado Runs:11

“Although the numbers were smaller the rates of after hour clinic visits and emergency department visits and even hospitalizations was associated with an increased rate.”

VIDEO

B-ROLL

Dr. Palen and colleagues at table, Dr. Palen at computer, emailing patients

AUDIO

VO

RESEARCHERS SUGGEST THAT IF THESE FINDINGS ARE EVIDENT IN OTHER HEALTH CARE SYSTEMS PREPARATIONS WILL BE NEEDED TO EFFECTIVELY INTEGRATE THESE HEALTH INFORMATION TECHNOLOGIES WITH IN-PERSON CARE.

AUDIO

SOT/FULL Super@1:40 Voice of:

Ted E. Palen, M.D., Ph.D., M.S.P.H., -Kaiser Permanente, Colorado Runs:09

“As we mature in the use of tools in all areas of health information technology I think we’ll learn how to use them to improve the health care of our patients.”

(Video covering bite: Dr. Palen at computer checking and answering emails, Laura typing)

VIDEO

B-ROLL

Laura typing on computer

AUDIO

VO

LAURA SAYS USING THE COMPUTER TO KEEP CONNECTED WITH HER HEALTH CARE NEEDS AND HER PHYSICIAN IS A WIN-WIN.

AUDIO

SOT/FULL Super @ 1:59 Laura Roberts – Patient Runs:08

“She has a more well-rounded idea of who I am and how important health is to me. I think it helps her give me the kind of care that I want.”

(Video covering 1st half of bite: Laura sitting on couch using phone)
AUDIO

VO

CATHERINE DOLF, THE JAMA REPORT.

TAG:RESEARCHERS SAY FURTHER STUDIES ARE NEEDED TO DETERMINE THE COST AND BENEFITS OF ONLINE ACCESS TO HEALTH CARE.

INTRO:Using the computer to communicate with your physician, schedule an appointment, see test results and even request prescription refills is becoming an important component of health care reform. Some reports estimate that 25 to 70 percent of all visits to physicians might not require face-to-face appointments.  A new study examined whether patients who had online access to health records and secure physician communication used more or fewer clinical services. Catherine Dolf has more in this week’s JAMA Report.

VIDEO

-ROLL

Laura standing at counter, cutting an apple, sitting at computer

AUDIO

vo

LAURA ROBERTS IS SERIOUS ABOUT HER HEALTH. SHE TRIES TO EAT RIGHT AND EXERCISE. NOW SHE ALSO CAN ACCESS HER HEALTH RECORDS AND COMMUNICATE WITH HER PHYSICIAN ONLINE.

AUDIO

SOT/FULL Super @:09 Laura Roberts – Patient Runs:06

“It’s helping me incorporate my doctor’s opinion in health choices that I would be making ordinarily by myself.”

VIDEO

B-ROLL

Typing email on her computer

AUDIO

vo

RIGHT NOW LAURA WANTS HER DOCTOR’S OPINION ABOUT WHETHER OR NOT SHE SHOULD TAKE A DAILY MULTIVITAMIN.

AUDIO

SOT/FULL Super @:21 Laura Roberts – Patient Runs:10

“I have no problem now emailing my doctor about it cause I don’t feel it’s taking up a bunch of her time. I’m not taking an appointment away from somebody who might have a more serious issue.”

AUDIO

SOT/FULL Super@:30 Ted E. Palen, M.D., Ph.D., M.S.P.H., -Kaiser Permanente, Colorado Runs:03

“This kind of partnership was unheard of years ago.”

VIDEO

B-ROLL

Dr. Palen and various shots of colleagues talking at table, computer screens, Laura looking at computer, typing, people walking outside

AUDIO

VO

DR. TED PALEN (Pah-LEEN) AND HIS COLLEAGUES FROM KAISER PERMANENTE IN COLORADO STUDIED MORE THAN 44 THOUSAND PATIENT MEMBERS WHO USED THE ONLINE “MY HEALTH MANAGER” PORTAL. FROM MARCH 2005 TO JUNE 2010 RESEARCHERS MEASURED HOW THOSE PATIENTS UTILIZED CLINICAL SERVICES COMPARED TO THE USE OF CLINICAL SERVICES BY SIMILAR PATIENTS WHO DID NOT USE THE ONLINE OPTION. RESEARCHERS ASSESSED RATES OF OFFICE VISITS, TELEPHONE CALLS, AFTER HOUR CLINIC AND EMERGENCY DEPARTMENT VISITS ALONG WITH HOSPITALIZATIONS.

AUDIO

SOT/FULL Super@:59 Ted E. Palen, M.D., Ph.D., M.S.P.H., -Kaiser Permanente, Colorado Runs:17

“Members with online access actually used more of these in-person clinical services, their use of telephone contacts with the health care system went up 8 percent, their use of office visits went up 16 percent between the rate that they had before they signed up with My Health Manager.”

(Video covering  middle of bite: Laura on phone, computer appointment screen)

VIDEO

GXF FULL JAMA COVER

AUDIO

VO

THE STUDY APPEARS IN JAMA, JOURNAL OF THE AMERICAN MEDICAL ASSOCIATION.

AUDIO

SOT/FULL Super@1:20 Ted E. Palen, M.D., Ph.D., M.S.P.H., -Kaiser Permanente, Colorado Runs:11

“Although the numbers were smaller the rates of after hour clinic visits and emergency department visits and even hospitalizations was associated with an increased rate.”

VIDEO

B-ROLL

Dr. Palen and colleagues at table, Dr. Palen at computer, emailing patients

AUDIO

VO

RESEARCHERS SUGGEST THAT IF THESE FINDINGS ARE EVIDENT IN OTHER HEALTH CARE SYSTEMS PREPARATIONS WILL BE NEEDED TO EFFECTIVELY INTEGRATE THESE HEALTH INFORMATION TECHNOLOGIES WITH IN-PERSON CARE.

AUDIO

SOT/FULL Super@1:40 Voice of:

Ted E. Palen, M.D., Ph.D., M.S.P.H., -Kaiser Permanente, Colorado Runs:09

“As we mature in the use of tools in all areas of health information technology I think we’ll learn how to use them to improve the health care of our patients.”

(Video covering bite: Dr. Palen at computer checking and answering emails, Laura typing)

VIDEO

B-ROLL

Laura typing on computer

AUDIO

VO

LAURA SAYS USING THE COMPUTER TO KEEP CONNECTED WITH HER HEALTH CARE NEEDS AND HER PHYSICIAN IS A WIN-WIN.

AUDIO

SOT/FULL Super @ 1:59 Laura Roberts – Patient Runs:08

“She has a more well-rounded idea of who I am and how important health is to me. I think it helps her give me the kind of care that I want.”

(Video covering 1st half of bite: Laura sitting on couch using phone)
AUDIO

VO

CATHERINE DOLF, THE JAMA REPORT.

TAG:RESEARCHERS SAY FURTHER STUDIES ARE NEEDED TO DETERMINE THE COST AND BENEFITS OF ONLINE ACCESS TO HEALTH CARE.

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